This buyers guide delves into the contact centre market in North America, covering the on-premise systems and hosted/cloud markets.
The study is based on extensive primary and secondary research and considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions.
It also includes a handful of telco-based providers that offer business process outsourcing (BPO) and hosting, as well as premise and cloud-based solutions directly to enterprise customers.
Continue reading the Frost & Sullivan Buyers Guide Excerpt and see the competitive landscape at a glance.
The new CIO reality: Your organisation is adopting cloud applications, your internet traffic volume has exploded, and mobile-first computing has become a strategic initiative for your company. The process of digital transformation may be both...
This e-book explains the importance in implementing cloud management and governance solutions. The AWS approach to cloud governance provides an actionable framework to improve the implementation, operations and validate the control effectiveness of...
Through the Shared Responsibility Model, it is necessary to secure workloads, applications and data. Trend Micro proposes the AWS Well-Architected Framework, which allows 5 pillars of Operational Excellence, Security, Reliability, Performance...
Über das Modell der geteilten Verantwortung gewährleistet AWS die Sicherheit der Cloud-Infrastruktur. Für den Schutz Ihrer Workloads, Applikationen und Daten in der Cloud sind Sie hingegen weiterhin selbst verantwortlich. Bei dieser Aufgabe kann...
The AWS Well-Architected Framework provides a seamless and successful approach to cloud migration challenges. Through five pillars it allows for all areas to be successfully navigated and seamlessly integrated. Additionally, in the Shared...
One Identity Active Roles ist ein leistungsstarkes Tool für die integrierte Verwaltung von lokalem Microsoft Active Directory und Microsoft Azure Active Directory. Es bietet umfassende Unterstützung für die Verwaltung von ExchangeServern und...
There’s good reason for such a focus on working from home (despite COVID-19). According to a 2019 analysis by Owl Labs, global employees’ top reasons for working remotely were: increased productivity/better focus, to avoid a commute, and to...
Cloud-based applications play a vital role in fulfilling productivity. However, due to an increase in applications, many users have multiple cloud identities. It is important that each user is secure and the risks of security breaches are not...
This webinar explains how to leverage your cloud and how Plume has responded to key challenges, which have occurred in the last year. Focuisng on the metircs of monetization, this allows the increase in your business to be successful. Key metrics...
Very few organisations operate in a single, public cloud model. The hybrid cloud model is the most advantageous in terms of allowing simple, secure and scalable infrastructure. However, there is a visibility gap in a digital, hybrid cloud...
Which kind of organisation do you belong to? The one that use's the cloud for backup or the one that is going to use the cloud for backup? Explosive growths in data have meant that object storage and back up solutions are necessary for businesses....
Cloud storage is now often used as a way to backup data. However, organisations should examine which type of cloud storage their enterprise should use. This will help to minimise complexities and costs in the long term. This report highlights three...
Software-defined data is the center of tomorrow. However, solutions must evolve to become software centric. This whitepaper explains seven prerequisites that an SDS Deduplication Target must satisfy. Companies can now put in place solutions, and...
A huge growth in data has meant that choosing solutions that have unlimied scalability and performance are extremely important. This ensure your business can grow to any size successfully. This tech brief explains how Quest NetVault Plus can act as...
One of the fastest growing segments of the Identity and Access Management (IAM) market is the cloud segment. Increasingly, companies are choosing to move at least part of their security infrastructure to cloud-based solutions. Even if you still run...
Identity Governance and Administration (IGA) is necessary to control access risk and achieve compliance with improved efficiency. One Identity Manager delivers consolidated control for joiner/mover/leaver activities across all enterprises....
Governance is now the goal and many organisations are stuggling to reach it. Core functionalities of Identity Governance and Administration include automated provisioning of accounts, fulfillment of access requests, password management and...
Privileged Access Management (PAM) is concerned with controlling and auditing access, obtained through the administrative accounts associated with every system. Unfortunately, there are a few problems due to their shared and anonymous access. This...
Organisations now need to migrate workloads from data centres to the cloud. This 2021 Cloud Security Report is based on a global survey with over 500 cybersecurity professionals. It is based on key information to give deep insights into the latest...
This book highlights a number of important points surrounding identity governance and administration (IGA). IGA is defined as the activities performed to set up, maintain and certify access required for technology lead business. Elements of IGA...