Contact center agents are often siloed into communication channels. That approach won't fly as consumer behavior shifted amid the COVID-19 pandemic.
With teams working closer, yet physically further away, the ability to know what's going to break is as crucial as ever.
Organizations are using automation to drive operational efficiency, improve business processes and stakeholder experiences. But as demand for automati...
A subcategory of machine learning, deep learning uses multi-layered neural networks to automate historically difficult machine tasks—such as image rec...
Einstein Automate aims to automate processes and connect work and data flows.
What will the new normal be for social care? How will this change the ways in which care is delivered and, crucially, what impact will this have on pa...
Monte Carlo uses machine learning to do for data what application performance management did for software uptime.
Rick Rioboli, CIO of Comcast since 2017, has a background in product engineering, a perspective that comes in handy as he leads in customer lifecycle...
Data science is nothing if not tedious, in ordinary practice. The initial tedium consists of finding data relevant to the problem you’re trying to mod...
Learn the language of machine learning to accelerate your data analytical lifecycle.
If Jamie Oliver (other celebrity chefs are available) launched a service named Tastiest Ever Chef, you might not think it that unusual… but it’s a bra...
SIEM and SOAR have much in common, but there are key differences between the two that may influence the best fit for your organisation. What should se...
In a time of rapid technology innovation, there are software dependency and challenges.
Whether businesses will recover from the Covid-19 pandemic will depend on how they leverage technology to innovate, create new business models and bui...
How location systems have morphed from phone apps to a key cog of the enterprise.
Slated to open in the first half of next year with an initial capacity of 1,300 cabinets and investment of $144 million, the new site will look to tap...
Today’s leading contact centers are focused on creating a multi-experience – that is, personalized, effortless, and intelligent customer and employee...
Part of the German chipmaker's digital transformation efforts, the facility will launch 25 artificial intelligence projects in Singapore where it also...
Two scaleups from three Latin American countries – Argentina, Chile and Uruguay – will be selected by a project that will help the growing firms expan...
Amazon Web Services made a set of announcements during the first day of its AWS re:Invent conference this week aimed at helping customers ease the dep...
Edge computing in AWS Outposts gains new form factors in 1U and 2U rack units, and Wavelength infrastructure for 5G computing is coming to more cities...
Q is a natural language query tool that functions as a companion feature for AWS' QuickSight BI cloud service.
Amazon is stepping up its contact center services with Amazon Connect Wisdom, Customer Profiles, Real-Time Contact Lens, Tasks and Voice ID.
The more database and analytics workloads AWS takes the more it can use machine learning and model training to move up the value chain.
The custom machine learning processor, called AWS Trainium, follows what is becoming a common blueprint for its silicon strategy.
AWS rolled out a series of new tools within its industrial Internet of things lineup that aim to improve machine performance and uptime.
Ivy on the capabilities of BlackBerry's QNX platform, its safety-certified embedded OS, as well as AWS' portfolio of IoT and machine learning capabili...
Machine learning enables AlphaFold system to determine protein structures in days -- as accurate as experimental results that take months or years.
Boom Supersonic has set its signs on making commercial supersonic air travel a reality for passengers again, and is leaning on Amazon Web Services to...
The not-for-profit believes multicloud will put the organisation at the 'bleeding edge'.
Element AI is an AI software provider founded by machine learning pioneers including Yoshua Bengio and funded by the likes of Microsoft, Nvidia, Intel...
Are we being too complacent about what ‘AI’ is achieving?
The cloud software operator that uses AI to do industry-specific data analysis would see an initial value of $3 billion.
Two years after gaining spectrum for 5G services in its home territory, the mobile network operator reveals first French cities for 5G deployment usin...
Every company has to be a media company, too. But figuring out what content marketing to produce - and measuring its impact - is a constant problem. A...
AWS explains how adding a small amount of capacity to Kinesis servers knocked out dozens of services for hours.
What is DataOps? DataOps (data operations) is an agile, process-oriented methodology for developing and delivering analytics. It brings together Dev...
Early in the 2020 coronavirus pandemic, the New Jersey state government had a very specific IT staffing need—and it got a lot more publicity than hiri...
Within appropriate boundaries governing personal security, identity protection, data governance and information sharing compliance, there’s a strong a...
Companies are clearly sold on analytics, but not so clear about what it means or what it takes to operationalize them. The most prolific data collect...
The public sector is all about public services. This pandemic is providing many reasons for the urgent digital transformation of some of these service...
The future company is relatively flat, comprising a number of distributed, autonomous resources, human, digital and hybrid, that are guided by an expl...
IAG is testing the Australian government's artificial intelligence ethics principles, which were announced a year ago.
Researchers hope by ramping up data collection it could help save what is left of the reef.
Southeast Asian unicorn Grab is tapping artificial intelligence and other technologies to keep its users safe and cyber criminals at bay
Software has transformed every business discipline. For companies trying to increase agility,...
A combination of factors is driving more companies to digital transformations within cloud-based...
The BlackBerry® Cylance® 2020 Threat Report contains a broad range of topics vital to the...
Cyber criminals are taking a people-centric approach to phishing attacks. Is your organization...
Why do organisations struggle to integrate communication platforms? Over time, communication became...
