Executive Summary Higher levels of complexity, coexistence, and constant change in today’s data center make understanding business applications, services, and their underlying infrastructure nearly impossible using traditional discovery and mapping methods. • Take a rigid top-down or bottom-up approach to To manage complex business applications and digital services effectively, IT organizations must have a dependable, accurate data center map of all assets, their dependencies, and information about how they support the business. Without this, they risk being overwhelmed by constant firefighting efforts to avoid IT problems that can lead to revenue loss, reduced profitability, brand...
Higher levels of complexity, coexistence, and constant
change in today’s data center make understanding business
applications, services, and their underlying infrastructure nearly
impossible using traditional discovery and mapping methods.
• Take a rigid top-down or bottom-up approach to
To manage complex business applications and digital
services effectively, IT organizations must have a dependable,
accurate data center map of all assets, their dependencies,
and information about how they support the business.
Without this, they risk being overwhelmed by constant
firefighting efforts to avoid IT problems that can lead to
revenue loss, reduced profitability, brand damage, and
unhappy customers going to the competition.
• Leave large areas undiscovered because network,
But most discovery solutions fail to meet these needs
scanning that typically results in incomplete maps
• Do not automatically capture comprehensive
storage, application, and server admins are unable to
choose their own entry points for mapping
IT can`t have an accurate mapping of applications without
having a precise inventory of all assets.
BMC Discovery makes it easy to quickly gain complete,
real-time visibility into dynamic data center environments.
By understanding exactly how applications and their underlying
infrastructure deliver critical business services, IT organizations
are able to drive growth, efficiency, and agility.
A successful discovery solution:
Ensures scanning isn’t too
rigid or one-directional,
avoiding incomplete maps
Discovers all assets, regardless of
vendor: servers, storage, applications,
networks, mainframes, etc.
WHY IT’S CRUCIAL TO GET ASSET AND DEPENDENCY DISCOVERY RIGHT
In the digital economy, companies can’t afford to allow IT problems to disrupt or degrade service, so they must be able to
proactively identify potential points of failure, address problems quickly when they do arise, and align effort with
business impact. Case in point: to optimally prioritize issues, IT needs to know their impact on specific applications and the
business services they power. Similarly, before taking a server offline, IT needs to understand which applications will be
affected in order to avoid self-inflicted damage. IT must also prevent configuration errors—which is often more easily said
than done, since 80 percent of unplanned outages are due to ill-planned changes.¹
“BMC Discovery not only shows you the network you know: servers,
network gear, even printers and storage. It also shows you your network’s
secret life by mapping out communication patterns and groupings you
never knew existed. These relationships can be invaluable in an operational
environment for operational impact and configuration management.”
Ryan Johnston, Sr. SW Engineering Staff, Lockheed Martin
To address these needs, IT needs complete, reliable visibility into the complex dependencies across assets and applications.
Effective service mapping is critical to effective incident, change, and availability management and plays an important role in
business continuity, data center transformation, planning, and compliance. But the complex and dynamic nature of the modern
data center, combined with the norm of asset management across multiple business units, makes it extremely difficult to build
and maintain service maps that provide a holistic view. Without a discovery solution that is designed to capture comprehensive
configuration data, build complete service maps, and maintain the accuracy of those maps, the likelihood of failed data center
projects, security breaches, configuration errors, service outages, and performance degradation increases significantly.
80% of unplanned outages are due to
START-ANYWHERE APPLICATION MAPPING—THE KEY TO COMPLETE DATA CENTER VISIBILITY
Most discovery solutions use a rigid and simplistic top-down or bottom-up approach, where mapping stops as soon as
the tool meets something it does not recognize. This means that users must know and specify the “top” entry point for their
application or service—often a URL that leads to either a load-balanced service or to a web server. The choice of what to scan
is also driven top-down, and at each stage the tool decides what to scan based upon the dependencies it detected at the
This rigid approach poses numerous problems, for example:
• The application or service entry point may not be obvious—in fact, there may be more than one. Application owners often
start with the location where data is stored, which is closer to the bottom than the top.
• A dependency between two assets can often only be seen from one end can IT afford to miss dependencies that are only
visible from the bottom end? A common example of twisted dependencies is a database that is also being used by a second
application server. IT can`t rely on a great dependency mapping tool when the discovery is incomplete.
• If parts of an application cannot be scanned due to lack of credentials, recognition or for other reasons, the scan will just stop
there and remain incomplete, leaving out valuable information.
1 2015 Cost of Data Breach Study: Global Analysis, Ponemon Institute, May 2015.
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